How You Can Provide Customer Service on Twitter (Publicly and Via Direct Message)

I love traveling and especially flying from DFW airport. When I fly, I always engage with the airline before, during, and after the flight. Most of the airlines respond in a timely manner and apparently I am part of a social media customer management system, because I tweet on phrase and they know my record locator and entire history!

This social media communication is great for the airline as well, because they can demonstrate social media competence and maintain social presence with their flyers (especially their frequent flyers). 

Enjoy this video focused on how American Airlines, United Airlines, and more connect with their customers on social media.

This is part of an undergraduate research activity at Tarleton State University and it is considered to be a high impact practice.

Interested in a specific student success topic or do you need a speaker for an upcoming conference? Contact me via direct message on Twitter or join our Student Success Communication and Technology Institute on Facebook!

Thanks for visiting! 

Sincerely,

Dr. Jennifer T. Edwards
Higher Education Speaker and Researcher

My Social Media Channels!
Remember to Follow Me on Twitter! @drjtedwards
I Always Post Higher Education Videos on YouTube
Find Me on Instagram
Engage with Me on Facebook!
Watch My Videos on Twitter Live - http://www.periscope.com/drjtedwards/
Email Me! I am PR Friendly! - jennifertedwards@gmail.com
My Research Interests: Customer Service and Social Media, Higher Education Retention, and Millennials at Work

6th Annual Texas Social Media Conference - Call for Interactive Sessions and Paper Presentations​ (Deadline - July 30th)

The Texas Social Media Research Institute formally invites you to submit a workshop/paper proposal and/or to register for the 2016 Social Media Conference in Fort Worth, TX at the Tarleton State University - Southwest Metroplex campus on Friday, November 4th.

We are excited about this wonderful opportunity and we anticipate over 150 face-to-face and virtual attendees this year! To discover more information about the 2016 Social Media Conference, please click here - http://www.tarleton.edu/TSMRI/

This conference consists of SIX types of sessions:

Session Type 1 - Practical Application of Social Media (How to..) Sessions

Session Type 2 - Higher Education and Social Media (Focused on Student Services/Academic Affairs/University Marketing)

Session Type 3 - Social Media Analytics, Search Engine Optimization (SEO) (Including Social Media Campaign Development, Assessment, and Demonstrating Return-on-Investment (ROI) for companies)

Session Type 4 - Social Media and Entrepreneurship (Focused on Individuals, Small Businesses, and Non-Profit Organizations)

Session Type 5 - Scholarly Research and Social Media Sessions (Quantitative and Qualitative Approaches)

Session Type 6 - Local and State Governmental Utilization of Social Media (Crisis Communication, Best Practices, Expert Panels, Developing Brand Advocates, etc.)

Additional Information: Possible forms of submission include: panels (including roundtables and discussions), papers/abstracts, and training workshops. Complete the conference submission form (http://www.tinyurl.com/SocialMediaConferenceCall/) AND e-mail papers/panels to TSMRI (texassocialmediaresearch@gmail.com) no later than July 30th (EXTENDED DEADLINE).

If you have any questions, please contact the Texas Social Media Research Institute via e-mail (texassocialmediaresearch@gmail.com) via e-mail or telephone (254-307-8211).

Call for Sponsorships: ***We are also seeking conference sponsors (departments, small businesses, and organizations) campus and community sponsors). If you are interested in co-sponsoring this conference, please contact us.***

Weekly #TXSocialMedia Twitter Chats

Each Thursday, we host a Twitter chat at 8pm focused on a certain social media topic. Please join us by searching for the #TXSocialMedia hashtag! Here’s the #TXSocialMedia Chat Schedule - http://www.tarleton.edu/tsmri/tsmri-twitter-chat-schedule---txsocialmedia.html

If you have any questions, please contact the Texas Social Media Research Institute via e-mail (texassocialmediaresearch@gmail.com) via e-mail or telephone (254-307-8211).

Sincerely,

The Texas Social Media Research Institute (@TSMRI)